Frequently Asked Questions

We have experience in many types of photography and we specialize in events - sports, performances, family functions, and conferences/conventions - as well as headshots. We are also experienced in many areas of writing such as bios and event write-ups. 

If you don't see what you want on our website, email us to see if we can meet your need.

Look under the website page that reflects your need. If it's not there or you need a custom quote,  fill out the appropriate form in the "Contact Us" page.

Small to medium shoots will be ready within a few days; big events could take a couple of weeks.  However, the majority of times we will get your images to you within a day or two. Please tell us if you have a specific deadline.

A web download is only good for social sharing.  If you print them, they'll be grainy.  

There are many advantages to buy full-resolution downloads, including the ability to print any size at any time; share them on social media, email or online; and to have a quality backup digital copy in case a physical print gets damaged or lost.

No.  That watermark will be taken off when you buy prints or downloads. 

Unless otherwise stated, photos are cropped to 4x6.  This means that if you order another size, there will be some parts slightly cut off. We try to leave enough space around the subject to allow for this, but sometimes it's not possible.

Email us. We can often crop a group photo to include only one person. Keep in mind there are no guarantees, but we'll try our best to get you the photo you want.

All of the photos are copyrighted, which means you can't print them unless you have permission. Some labs will require that permission in writing. If you plan to use your photos in print or have them printed, please let us know.

We can probably re-edit it. There may be a small charge, but we'll work with you. Email us with the request and the name and/or description of the photo you want edited and we'll let you know if it can be done and the charge (if any).

We always try our best to get every image as clear as possible.  But due to lighting, movement, and other technical issues, sometimes it's not possible.  We believe that some images are still wonderful memories even if they aren't technically perfect.  

We sometimes leave images in galleries that aren't the best technically but, because of something very special in the image, they may be worth keeping.  

If your contract/agreement has a minimum number of images promised, these images will not count toward the total. That way, if you don't like those that have the issues mentioned, you can simply delete them while still getting what you paid for.

It's always better to print an image that's slightly blurry in the smallest size possible, such as a 4x6.  The bigger the print, the more likely that small flaws will be magnified.

Please talk to us.  Tracy was a single mom through her daughter's childhood and now, as a variable-income freelancer, she understands financial stress. We want you to get the tangible memories we've captured for you and we'll try our best to work out a way for you to get them.